Delivery Policy

聯絡我們 |Contact Us

電子郵件 | E-Mail
iandesign.all@gmail.com

直營門市 | Retail Stores

忠孝新生店 | Zhongxiao Xinsheng Store
100台灣台北市中正區臨沂街19巷9號1樓
1F, No. 9, Lane 19, Linyi Street, Zhongzheng District, Taipei City 100, Taiwan

西門紅樓店 | Ximen Red House Store
108台灣台北市萬華區成都路10號1樓
1F, No. 10, Chengdu Road, Wanhua District, Taipei City 108, Taiwan

運送政策 | Shipping Policy

處理時間 | Processing Time
訂單將於付款確認後 7-14 個工作日 內處理並出貨，特殊訂製商品可能需更長時間。
Orders will be processed and shipped within 7-14 business days after payment confirmation. Custom-made items may require additional time.

配送時間與費用 | Delivery Time & Costs
配送時間依地區而異，運費於結帳時顯示：
Delivery time varies by location. Shipping costs are shown at checkout:

• 國內配送 | Domestic Shipping: 約 7-14 個工作日 (Approximately 7-14 business days)
• 國際配送 | International Shipping: 約 14-20 個工作日 (Approximately 14-20 business days)

• 退換貨政策 | Return & Exchange Policy

  退換貨申請 | Requesting a Return or Exchange

  請於收到商品後 7 天內 聯繫我們，提供訂單號及商品照片以便處理。
  Contact us within 7 days of receiving your item with your order number and product photos for assistance.

  適用條件 | Eligible Conditions

  退換貨僅限以下情況：
  Returns or exchanges are accepted only if:

• 商品未使用且保持原包裝。
  The item is unused and in its original packaging.
• 因運送或生產過程導致的瑕疵或損壞。
  There are defects or damage caused during shipping or production.

• 不適用情況 | Ineligible Conditions

  以下情況不適用退換貨：
  Returns or exchanges are not accepted for:

• 客製化商品。
  Customized items.
•  

• 退換貨流程 | Return & Exchange Process

•  
• 聯繫客服 [iandesign.all@gmail.com] 獲取退貨指導。
  Contact customer service at [iandesign.all@gmail.com] for return instructions.
• 商品需在確認後 7 天內 寄回，運費由顧客負擔（若因商品問題則由我們承擔）。
  Return the item within 7 days after confirmation. Shipping costs are covered by the customer unless the issue is product-related.
• 退款將於收到商品後 14 個工作日 內處理。
  Refunds will be processed within 14 business days of receiving the item.

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